Reschedule Policy: To reschedule your training, please email us at info@professional-circle.com at least 72 hours before your scheduled session. We will gladly reschedule your training at no additional cost. An email request is required to confirm your new date. After the first rescheduling, a $15 fee will apply for any further changes. For cancellations, please refer to our Cancellation Policy.
Cancellation Policy: Once your registration is complete, a $25 cancellation fee will apply if you cancel within 48 hours of the scheduled course. Cancellations made 72 hours or more before the course are eligible for a full refund, minus any applicable cancellation fees. Refunds will be processed within 48 hours. If Professional Circle LLC cancels the course, no cancellation fee will be charged, and you will receive a full refund.
Tardy Policy: Arriving on time is crucial for life-saving training. We allow a 10-minute grace period to accommodate unforeseen circumstances. If you arrive more than 10 minutes late, you may be asked to reschedule, and a rescheduling fee will apply. For details on rescheduling, please refer to our Reschedule Policy.
No-Show Policy: If you do not attend your scheduled course without notifying us (no-show/no-call), you will forfeit the cost of the course, and no refund will be issued. Please ensure you review your schedule and inform us if you are unable to attend.